Skip Hop Diaper Bags please this Mamma!
Up to now, 9 months after lugging my diaper bag everywhere I go, I have been pretty happy with my Skip Hop diaper bag, a gift from a friend at my baby shower. It’s handy and fashionable, durable and spacious enough to hold everything I need for the day. I was very disappointed last week when one of the strap clips cracked. As you know, a diaper bag that you can’t carry over your shoulder or snap onto your stroller is, simply, useless!
To my great relief Skip Hop customer support was immediately responsive to my issue; I was told that the store where the bag was purchased would replace it. Sure enough, the store asked no questions nor needed to see a receipt to replace the damaged bag with a new one. Even better - I lucked out with the new model that now has me raving about Skip Hop’s product development. Basically, they have addressed all the little annoyances that the old model had.
The new model of the Duo Deluxe has magnetic closures, which means no sweaters caught on the velcro; the lining is now a contrasting colour, which makes it easier to find things inside a black bag; the strap now has a shoulder pad; and, my favourite new feature, the new clips mean you don’t have to switch straps when you go from hanging it on your stroller to putting it on your shoulder. I love the new model! So, deep down, I’m glad I got a defective bag the first time!
I’m convinced that good customer support is what sets great companies apart. And I’m definitely checking in frequently with Skip Hop for new models, since they seem to be so in touch with their end users!
PerryWinkles Kids - Fine Children’s Clothing
